Chatbot Design: Create Chatbots from A to Z with No Coding | Free Udemy Course

Welcome to the No-code Chatbot Design Course!This free course will teach you how to design and build AI customer service chatbots from scratch, regardless of your technical background. The course takes you through every step of the chatbot creation process, from conceptualization to deployment, using the no-code ChatBot platform.The ChatBot experts will walk you through the subject of chatbots from theory to work in practice with the ChatBot app. The course consists of 5 introductory lectures and 14 practical tutorials.In Part 1, you'll be introduced to the concept of chatbots and their business applications. In Part 2, you'll start building your chatbot and learn how to install it on your website or other communication channels like Facebook Messenger, Slack, LiveChat, and more.You'll need to create a ChatBot trial account to build and launch your chatbot.Why chatbot design?Chatbots are becoming increasingly popular in many industries, including customer service, healthcare, finance, and education. As businesses and organizations continue to adopt chatbots to interact with customers and clients, the demand for chatbot designers has increased.A chatbot designer is responsible for designing, developing, and implementing chatbots that can effectively communicate with users, understand their needs, and provide relevant information or services. No-code platforms let you become a chatbot expert without a programming background or advanced technical skills.Chatbot design can be a standalone job in larger organizations and an important skill set for managers and specialists in customer service, marketing, or sales.Course breakdowPART 1 – Introduction to chatbots1 – What are chatbots, and how do they work?What is a chatbot?What is the difference between a bot and a chatbot?What is the difference between rule-based chatbots and AI chatbots?What are common chatbot use cases?2 – How can you create a chatbot? Coding vs. no codingWhat are common ways to create a chatbot?How to build a chatbot from scratch - methods comparisonHow can you build a bot without coding?3 – Design thinking - How to use it to create better chatbotsDesign thinking definitionStages of the design thinking processHow can you use design thinking during chatbot implementation?4 – Chatbot channels: website, LiveChat, Facebook Messenger, WhatsAppWhat is the customer communication channel?Different channels for chatbots - Pros and consHow to choose the right channel for your chatbot5 – Welcome message - Engage the user from the first interactionChatbot welcome message definitionThe importance of the chatbot welcome messageBest practices for creating chatbot welcome messagesPART 2 – Building chatbots – Practical tutorials with the ChatBot app6 – ChatBot app tour - Dashboard overviewChatBot Visual BuilderChatBot StoryTesting ToolAdding a chatbot to channels using integrations7 – How to set up a welcome message in ChatBotWelcome messageBot response interactionTypes of Bot responsesButtons in Bot responses8 – How to collect user input in ChatBotUser input blockMatching systems9 – Communication for errors - Create fallback messages in ChatBotFallback interactionContextual fallbackFallback configuration10 – Data collection - Gather and process user data with ChatBotQuestion actionAttributesEntities11 – Chatbot personalizationFiltersPersonalized bot replies with attributes12 – Testing Tool in ChatBotTesting ToolDebug mode13 – Chatbot installation - add a chatbot on your websiteChat Widget overviewChat Widget customizationTesting chatbot on a sample pageAdding a chatbot to the website14 – Chatbot analytics - Ways to monitor your chatsTraining toolArchivesReportsWho this course is for:Business ownersLearners interested in AI and chatbot design topicsCustomer support, marketing, and sales managers or specialistsAgencies or consulting businesses working in the field of sales, marketing, and customer service

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