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Customer Experience: Build Customer Loyalty | Free Udemy Course
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Customer Experience: Build Customer Loyalty | Free Udemy Course

Free $49.99100% off
Price expires 1 year ago or 248 uses

How To Enhance Customer Experiences, Delight Customers & Increase Sales | Free Udemy Course

4.85
(69 ratings)
6672 students
Created by:
Expert Academy
Lahcen Bouya
Last updated 12/2022Course Language EnglishCourse Caption English [Auto]Course Length 47:20 to be exact 2840 seconds!Number of Lectures 11
This course includes:
  • 1 hour hours of on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of completion
  • 7 additional resources

Are you looking to go above and beyond for your customers? Are you looking for that secret recipe that will take your customers from being ‘pleased’ to ‘delighted’? Do you understand the importance of customer service, but are looking for that extra actionable insight to get your business the exposure it deserves?This course will be the answer to all your problems - knowing how to improve customer experience can appear simple, but putting your knowledge into practice is another challenge altogether.By looking at bespoke ‘3-D businesses’ and the way they treat their customers, you will soon understand exactly what it takes to whip up a state of ‘customer delight’. Not only does this provide natural exposure for your company, it enhances the likelihood of customer recurrence, driving your profits up and boosting consumer loyalty. After all, doing that little bit extra requires minimal effort, but it goes such a long way.The course content won’t only focus on advice and tips. It will give you deep insights into the customer’s psyche, giving you a clear understanding of what makes them ‘tick’. Applying this knowledge opens you up to a world of opportunities. You’ll be able to spot customer disappointment before it becomes a problem, and use your understanding of their thought patterns to navigate the direction your company is going in. The customer comes first, so customer experience management should be at the top of your list of priorities.Improving customer experience requires a two-pronged approach. It’s not just a case of knowing what makes them happy and working towards delivering on that - customer experience improvement comes from understanding your weaknesses, and looking to resolve them before they hold you back. That way, you can then invest all your efforts into a strategy that moves your consumers from ‘delighted’ to ‘devoted’. Soon, they aren’t just happy with your product or service - it’s something they just cannot live without!Do you want your customers to be devoted to your business? Then we look forward to welcoming you to the course.Who this course is for:Professionals looking to develop stellar customer service skillsProfessionals wanting to know the skills it takes to delight your customersProfessionals in a customer-facing role who wants to monitor consumers’ thought processes more effectivelyBusiness leaders trying to connect with their brand audience betterBusiness owners wishing to grow their company through heightened exposure and enhanced customer satisfaction

Course Content:

Sections are minimized for better readability, click the section title to view the course content

4 Lectures | 13:48
1 Lectures | 09:22
1 Lectures | 08:54
3 Lectures | 13:25
2 Lectures | 01:51
4.85
(69 course ratings)
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1/69
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11/69
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