The Programming Buddy Club Logo
The Programming Buddy Club

Postgraduate Diploma: CRM Platform Expert | Free Udemy Course
Scroll Down to get the courseGet The Course

Postgraduate Diploma: CRM Platform Expert | Free Udemy Course

Free $59.99100% off
Price expires 1 year ago or 963 uses

CRM Platforms at Sales, Service, Marketing and Business Management (Siebel, Dynamics CRM/365, Salesforce, SAP CRM) | Free Udemy Course

(264 ratings)
29274 students
Last updated 10/2022Course Language EnglishCourse Caption Course Length 01:48:02 to be exact 6482 seconds!Number of Lectures 17
This course includes:
  • 2 hours hours of on-demand video
  • Certificate of completion
  • 14 additional resources

Postgraduate Diploma: CRM Platform Expert (Sales, Service, Marketing and Business Management with CRM Platforms)Welcome to course: Business Principles of Customer Relationship Management, Multichannel Sales, Service, Marketing and Business Management with oCRM (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce) and aCRM tools (SAS MA, Microsoft Azure, AWS).Short Description: Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.Considered Business Areas:Sales ManagementService and claims ManagementCross-sale and up-saleDigital Channels buildingExamples from Consumer Lending, Mortgage and other produc-lines of Retail BusinessConsidered types of systems:Operational CRMAnalytical CRMPartners CRMCourse Content:Introduction to CRM methodology and software areaCRM usage at sales channels management (branchs network, contact center, POS)CRM at building of partners and agent channelsCRM as a fondation for building of remote and digital channelsSales and service management methodologyIntroduction to Analytical CRM (aCRM)Business Cases of ACRM usageaCRM ImplementationCRM at Marketing and digital acquisitionImplementation strategyCourse Full Description: Introduction to the world of 360 degree overview of a business:• Overall information about CRM and oCRM systems usage cases and implementation• Practical cases at sales, service, marketing and business management• Usage of CRM as a platform for digital channels building• Examples from leading worldwide banks• Course for business experts and tech experts, who want to understand business environment.Introduction to CRM implementation:• Key focuses of CRM launching• Key areas of usage• Business principles and details• Examples from retail banking, consumer lending and mortgage businessCourse Author:IGOR DMITRIEVProfessor of The Retail Banking School Digital Business and Retail Banking ExpertEducation:• MBA, The Boston University, USA• Master of Science at Engineering (Technical) Management, The State University of New York at Buffalo, USA• Master of Science at Informatics and Economics, The Saint- Petersburg State University of Finance and Economics, Russia• Six Sigma Black BeltExperience:• Expert at Banking (>15 years), FinTech & Digital (>12 years). Experienced Manager (>10 years) with successful track of records at personal and corporate entrepreneurship.• More than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.• Experience at roles: CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, Head of Products and Marketing.Linked topics:Business and Entrepreneurship FundamentalsDigital MarketingProject ManagementFinance FundamentalsMarketing StrategyOnline and Digital BusinessLeadershipSales SkillsMicrosoft Dynamics 365B2B SalesCRMCustomer Relationship ManagementOracle Siebel CRMSalesforceCRM Software OverviewOverview of different CRM software and use casesWho this course is for:Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.

Course Content:

Sections are minimized for better readability, click the section title to view the course content

4 Lectures | 07:10
1 Lectures | 14:17
3 Lectures | 31:31
3 Lectures | 26:11
2 Lectures | 14:20
1 Lectures | 10:24
3 Lectures | 04:09
(264 course ratings)






If you like to get inspired by great web projects, you should check out Made with Javascript. If you have a project that you wish to share with the world, feel free to submit your project on Made with Javascript Club website.

Free Online Tools And Converters for your use

URL Encoder

Input a string of text or a URL and encode the entered string

Try it

URL Decoder

Input an encoded string of text or a URL and decode the entered string

Try it

Color Contrast Checker (WCAG)

Calculate the color contrast ration for your website (WCAG)

Try it

XML Formatter

Paste or upload an XML and have it formatted to a beautiful XML format

Try it

URL Slug Generator

Convert any title or sentence into a variety of slugs for your pages URL

Try it


Draw an e-signature or type a signature for your online signature

Try it

FAQ: Udemy Free course Most frequent questions and answers

Does Udemy offer Free Udemy coupons?

Yes, Udemy is the largest online education platform, with the broadest selection of video-on-demand courses and qualified instructors available to meet your needs. At we curate the latest udemy coupons, their expiry, and the number of uses left of these udemy coupons.

How to get free Udemy courses?

There are two ways to get free Udemy courses:

  1. Go to and search for your desired course category. Then select free from the filter options.
  2. You can also get paid courses for free if you have a coupon. You can head to, where you can get a daily udemy paid course for free.

How to get Udemy Certificates for free?

Udemy offers certification on completion of each course. In order to receive a certificate of completion from Udemy, you need to complete your course 100%. There is a simple hack, you can open a video and jump on the timeline to complete a lecture.

To download the certificate from Udemy, you need to head over to your account on a desktop browser. Udemy certificates can't be accessed on the mobile app.

Do Udemy courses expire?

No, once you enroll, you will have lifetime access to the course. You can complete the course on your schedule.

Why are the Udemy instructors giving away free Udemy Coupons?

Every instructor has worked for hours on each of their courses. As new courses get launched, the instructors have no way to get their course in front of an audience to get some feedback. So, instructors share free coupons for their courses to get feedback from the students. We work with these instructors to get their courses available to our buddies.

Is Udemy safe to use?

Yes, payments on Udemy are safe. It is no different than paying for other services on an application or website and inputting your payment information before receiving your goods. Just be sure to keep your account secure, do not share your udemy accounts.

Can Udemy courses get you a job?

Earning a skill is more valuable than earning a job these days. Skills are your most valuable asset. They can help you qualify for jobs you want and get promoted to more advanced positions within your organization. Unfortunately, it is difficult for many people to balance taking courses with work and family obligations. We have had many students, who have taken just Udemy courses, started a job as well as started freelancing with the skills they have learned.