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CRM Customer Relationship Management through Case studies  | Discount Coupon for Udemy Course
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CRM Customer Relationship Management through Case studies | Discount Coupon for Udemy Course

$14.99 $84.9982% off
Price expires 11 months ago

The course will take you through the CRM framework and techniques. | Discount Coupon for Udemy Course

(1 ratings)
2002 students
Last updated 7/2022Course Language EnglishCourse Caption English [Auto]Course Length 04:28:34 to be exact 16114 seconds!Number of Lectures 40
This course includes:
  • 4.5 hours hours of on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of completion

Customer relationship management is the set of all practices, methods, and techniques that an organization deploys when dealing with its customers. The purpose of CRM is to help the organization improvise its division of customer service so that it is able to retain its existing customer base and also attract new customers thereby increase revenues. There are different customer relationship management tools that help you manage and provide effective services to your customers such as Salesforce, Infusionsoft, Team support, and such others.What skills will you learn in this Course?At the end of the course, you will develop the following skills:CRMCustomer ServiceStrategic CRMOperational CRMManagement CRMThe course is aimed to enhance your knowledge and understanding of various concepts relating to customer relationship management. Through this course, learners are expected to gain an insight into the history of CRM and its involvement as well as development and executive of an idle CRM strategy for building a strong customer basis and retaining them with the help of customer satisfaction.The learning objective of this course is to help the learners understand how customer relationship management works in different organizations. The learners will get to know various CRM strategies that are deployed by the organizations and how they select the strategy suited to them. The course comes with two case studies to give a better insight of how CRM strategies are selected and executed in the practical scenario.Who this course is for:The course can be opted for by the following audiences: Students keen on learning the subject Scholars in customer relationship management, marketing, sales, management, commercial, and finance stream Persons working as an industry, business, and functional analysts. Chartered Accountants, CFAs and, other professionals relating to functions such as customer relationship management, digital marketing, marketing, corporate strategy, operations, sales, business development Business owners who want to acquire the skills of customer management.

Course Content:

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20 Lectures | 02:09:54
20 Lectures | 02:18:40
(1 course ratings)






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