Professional English Emails | Write Clearly and Effectively | Discount Coupon for Udemy Course
Master the English writing skills to craft clear professional emails with perfect tone, etiquette, grammar, and style. | Discount Coupon for Udemy Course
bestseller- 12 hours hours of on-demand video
- Full lifetime access
- Access on mobile and TV
- Certificate of completion
- 25 additional resources
- Use tone to fit the purpose of your email and write with impact
- Build a structure to ensure clarity and avoid misunderstandings
- Open and close an email to give the right first and last impression
- Make requests, inquiries, and even more direct demands
- Push someone without making them uncomfortable
- Clarify misunderstandings, resolve conflicts, and apologize
- Reduce errors that may lead to negative judgment and missed opportunities
- Learn words and phrases to stand out from the crowd and get your point across
- Master useful English grammar for communicating ideas effectively
- Explore most common salutations, greetings, subject headings
- Understand business English email norms, etiquette, and faux pas
- Write an impactful cover letter and resume to a potential employer
- Much more!
Hi. I'm Luke!Do you often feel frustrated when writing English emails because you can’t express exactly what you mean? Or maybe your work emails occasionally cause misunderstandings or awkward situations.I get it.It is a common issue that many English learners have. The fact is, an email is often the first impression someone has of you. The way you write has a big impact on how people feel about you. The good news is that learning to write clear and impactful English emails is not as hard as you might think.In this course, you will improve your English email writing skills, whether you need to write emails to a colleague or a friend, whether you need to be formal or casual, whether you are writing to someone you don’t know or someone you’ve known for years--you will be able to handle anything. The key will be looking at examples of clearly-written emails in real-life situations. For each email, we will explore a scenario and go through the example in detail, pulling out methods, tips, structures, idioms, phrases, grammar, and vocabulary. We will also discuss more complex things, like creating the right tone, ensuring the correct level of formality, communicating ideas effectively, and much more.Of course, it will be crucial to practice what you learn. Each example we look at will be provided in PDFs so that you can use them as templates for your emails. Put what you learn into practice, and you will see the results.Some of the specific things you will learn in this course:Using tone to fit the purpose of your email and write with impactBuilding a structure to ensure clarity and avoid misunderstandingsReducing errors that may lead to negative judgment and missed opportunitiesWords and phrases to stand out from the crowd and get your point acrossEnglish grammar for communicating ideas effectivelyThe most common salutations, greetings, subject headingsBusiness English email norms, etiquette, and faux pasYou’ll also learn:How to open and close an email to give the right first and last impressionHow to make requests, inquiries, and even more direct demandsHow to clarify misunderstandings, resolve conflicts, and apologizeHow to write an impactful cover letter and resume to a potential employerHow to push someone without making them uncomfortableMuch more!If you are ready to get serious about writing clear and impactful emails and start expressing exactly what you mean in writing, your next step is simple: Sign up for this course!Who this course is for:Non-native English speakers looking to compete and thrive in a native English environmentEnglish learners who need to communicate more clearly end effectively in writingProfessionals eager to write more impactful, persuasive emails
Course Content:
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- General Lesson Structure04:10
This lesson will give you an understanding of the format for each of the email examples we’ll cover, as well as tips for making the most of the course, and a few points on the style of the course.
- What We Will Learn03:31
This lesson will provide a broad overview of what you can expect to learn in the course. While it is a high-level overview, the key takeaways for each email example will continually return to these primary learnings.
- Section Overview01:34
In this short video, I will introduce the purpose of learning tips and strategies at the beginning of the course before we get into each one.
- Building an Outline05:59
While nobody can force you to use an outline when writing emails, it can be an extremely powerful tool in crafting a structure that will guide your writing, and help you avoid getting lost.
- The Bullet List04:39
The bullet list is a simple yet powerful way to communicate information that minimizes opportunities for misunderstandings. Often, if items, requirements, or important details are contained in a standard paragraph, they can easily be missed or ignored. The bullet list avoids that.
- The CTA04:20
A CTA (Call to Action) will be included in almost any email, whether for personal emails or business English emails. The key is knowing which one to use, and when to use it.
- Main Email Structure08:41
Understanding the general structure of a typical email can help you effectively establish a tone, communicate your thoughts in the proper place, and get your reader to take the action you want them to take. Of course, there is still a lot of flexibility and room for creativity.
- Avoiding Mistakes02:55
While it may seem obvious, mistakes can be the difference between landing that job or not. Mistakes can cause others to judge you unfairly, since your email may be their only point of reference.
- Being Specific01:25
One of the most common issues with emails is vague and fluffy expression. To a reader who cares about clarity (a lot of people), every wasted word is wasted time and energy.
- The Email Subject01:27
What language will make your reader click on the email subject? What if they click and feel they’ve been tricked? What if they never click? Let’s explore these questions in this lesson.
- Writing Style and Clear Emails02:29
Writing an email is fundamentally different from writing a novel. If you fill your emails with beautiful language, believe it or not, people may dread seeing your name in their inbox.
- Paragraphs02:03
When should you stop one paragraph and start another? Is it okay for one sentence to stand in a paragraph by itself? Should you indent? Let’s discuss!
- Keyboard and Settings01:15
This lesson is for a specific set of email writers who may not yet grasp the impact that punctuation style can have on an email reader. Is that you?
- Tone and Purpose01:29
Tone follows purpose. If you can fully grasp this principle, you will spare yourself the pain of many awkward email exchanges.
- Formality and Politeness04:39
What makes an email ‘polite’ or ‘formal’ or ‘casual’? Also, how should you decide to be formal, or not? Is there a clear rule to apply? At least, let’s shed some light on this.
- Abbreviations, Acronyms, and Expressions08:18
In this lesson, learn when to use shortened words (like jargon), and whether or not you should use new expressions you’ve picked up.
- Timing and Faux Pas03:18
Should an email be treated as a text? Well, sometimes it can be, but it really depends on the situation. Let’s discuss.
- Scenario | Apologizing for a Problem03:24
Scenario: A customer has ordered a package that should have arrived on Tuesday. There was a mixup with the express delivery service. Rather than explaining the full situation (because that would come across as blaming others), the Customer Service person will send an email to apologize and extend a special offer.
- Part 1 | Greetings and Apology11:09
Scenario: A customer has ordered a package that should have arrived on Tuesday. There was a mixup with the express delivery service. Rather than explaining the full situation (because that would come across as blaming others), the Customer Service person will send an email to apologize and extend a special offer.
- Part 2 | Making Up for It12:23
Scenario: A customer has ordered a package that should have arrived on Tuesday. There was a mixup with the express delivery service. Rather than explaining the full situation (because that would come across as blaming others), the Customer Service person will send an email to apologize and extend a special offer.
- Recap | Apologizing for a Problem02:55
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Replying to an Inquiry01:35
Scenario: A loyal Voov customer is curious about what may be coming soon, including products offered and potential service options. Kari needs to address each question.
- Part 1 | A More Personal Greeting11:58
Scenario: A loyal Voov customer is curious about what may be coming soon, including products offered and potential service options. Kari needs to address each question.
- Part 2 | Addressing Questions10:31
Scenario: A loyal Voov customer is curious about what may be coming soon, including products offered and potential service options. Kari needs to address each question.
- Part 3 | A Helpful Final Thing06:28
Scenario: A loyal Voov customer is curious about what may be coming soon, including products offered and potential service options. Kari needs to address each question.
- Recap | Replying to an Inquiry05:06
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Checking in with Colleagues03:31
Scenario: Kelly has just been hired at her dream company, Digical. There was a special meeting for her and a few other employees to introduce themselves. Afterward, Kelly began the onboarding process. One step is to get a computer with access to certain necessary applications, as well as a security badge. Unfortunately, Kelly is having some difficulty doing this and needs help.
- Part 1 | Background Information10:41
Scenario: Kelly has just been hired at her dream company, Digical. There was a special meeting for her and a few other employees to introduce themselves. Afterward, Kelly began the onboarding process. One step is to get a computer with access to certain necessary applications, as well as a security badge. Unfortunately, Kelly is having some difficulty doing this and needs help.
- Part 2 | The Ask07:02
Scenario: Kelly has just been hired at her dream company, Digical. There was a special meeting for her and a few other employees to introduce themselves. Afterward, Kelly began the onboarding process. One step is to get a computer with access to certain necessary applications, as well as a security badge. Unfortunately, Kelly is having some difficulty doing this and needs help.
- Recap | Checking in with Colleagues03:29
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Meeting Follow-up04:15
Scenario: Gus is the leader of a marketing team responsible for helping athletics brands with their campaigns. He has just finished a meeting with his team to go over some of the upcoming projects the team will be working on. His goal is to make sure everyone is on the same page.
- Part 1 | Recognition and Review10:53
Scenario: Gus is the leader of a marketing team responsible for helping athletics brands with their campaigns. He has just finished a meeting with his team to go over some of the upcoming projects the team will be working on. His goal is to make sure everyone is on the same page.
- Part 2 | Action Items and Closing10:29
Scenario: Gus is the leader of a marketing team responsible for helping athletics brands with their campaigns. He has just finished a meeting with his team to go over some of the upcoming projects the team will be working on. His goal is to make sure everyone is on the same page.
- Recap | Meeting Follow-up05:39
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | FYI About an Event01:55
Scenario: Toph is an HR manager at Tribop and needs to let the whole company staff know about an upcoming event that they must attend. She needs to make sure people know about the upcoming workshop related to their healthcare benefits, and that attendance is not optional.
- Part 1 | Mandatory Event08:35
Scenario: Toph is an HR manager at Tribop and needs to let the whole company staff know about an upcoming event that they must attend. She needs to make sure people know about the upcoming workshop related to their healthcare benefits, and that attendance is not optional.
- Part 2 | Getting Buy-in15:22
Scenario: Toph is an HR manager at Tribop and needs to let the whole company staff know about an upcoming event that they must attend. She needs to make sure people know about the upcoming workshop related to their healthcare benefits, and that attendance is not optional.
- Recap | FYI About an Event04:40
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Calling in Sick02:04
Scenario: Jing teaches after-school classes at a training center in her city but recently has come down with a case of strep throat. She needs to let her boss know that she will be taking a week off and provide proof of her illness.
- Part 1 | Explaining the Situation10:06
Scenario: Jing teaches after-school classes at a training center in her city but recently has come down with a case of strep throat. She needs to let her boss know that she will be taking a week off and provide proof of her illness.
- Part 2 | Anticipating Concerns06:12
Scenario: Jing teaches after-school classes at a training center in her city but recently has come down with a case of strep throat. She needs to let her boss know that she will be taking a week off and provide proof of her illness.
- Recap | Calling in Sick04:37
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- What is a closing salutation?01:30
While you may be familiar with many of the common ways to close an email, how do you know which one to use in which situation? Some are more formal, some neutral, and others very casual. Let's first discuss the main purpose of salutations before getting into examples.
- Common Salutations10:37
While you may be familiar with many of the common ways to close an email, how do you know which one to use in which situation? Some are more formal, some neutral, and others very casual. Let's explore the most common ones in detail.
- Scenario | Work Completed Update02:57
Scenario: Kelly wants to make sure the head developer on her team knows what she has been working on, just in case it affects his work. Amed and Kelly are on friendly terms but work on different aspects of the project.
- Part 1 | Broad Context07:53
Scenario: Kelly wants to make sure the head developer on her team knows what she has been working on, just in case it affects his work. Amed and Kelly are on friendly terms but work on different aspects of the project.
- Part 2 | Update Breakdown09:33
Scenario: Kelly wants to make sure the head developer on her team knows what she has been working on, just in case it affects his work. Amed and Kelly are on friendly terms but work on different aspects of the project.
- Recap | Work Completed Update04:32
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Confirming Order Details03:39
Scenario: Neil, a specialist at a company that makes canvass banners, is emailing a customer during the busy season about a custom order. Any slight mistake could result in huge delays that affect the whole business. Neil needs to confirm certain details of the order and explain why he needs to do so.
- Part 1 | Setting Expectations16:21
Scenario: Neil, a specialist at a company that makes canvass banners, is emailing a customer during the busy season about a custom order. Any slight mistake could result in huge delays that affect the whole business. Neil needs to confirm certain details of the order and explain why he needs to do so.
- Part 2 | Confirmation and CTA12:23
Scenario: Neil, a specialist at a company that makes canvass banners, is emailing a customer during the busy season about a custom order. Any slight mistake could result in huge delays that affect the whole business. Neil needs to confirm certain details of the order and explain why he needs to do so.
- Recap | Confirming Order Details04:47
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | A Simple Confirmation02:31
Scenario: Lyubov, a consultant, will be working on a project with a financial company for the next few months. She wants to confirm a few important details before things get started.
- Full Email | Using a List to Confirm11:25
Scenario: Lyubov, a consultant, will be working on a project with a financial company for the next few months. She wants to confirm a few important details before things get started.
- Recap | A Simple Confirmation03:21
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Confirming a Time02:37
Scenario: Karina is a secretary in an HR department and is responsible for scheduling applicant interviews. She wants to provide Karl with a range of available times and have him confirm which one is best (to avoid many emails back and forth).
- Part 1 | Proposing Acceptable Times11:57
Scenario: Karina is a secretary in an HR department and is responsible for scheduling applicant interviews. She wants to provide Karl with a range of available times and have him confirm which one is best (to avoid many emails back and forth).
- Part 2 | Special Instructions and CTA07:18
Scenario: Karina is a secretary in an HR department and is responsible for scheduling applicant interviews. She wants to provide Karl with a range of available times and have him confirm which one is best (to avoid many emails back and forth).
- Recap | Confirming a Time06:54
Scenario: Karina is a secretary in an HR department and is responsible for scheduling applicant interviews. She wants to provide Karl with a range of available times and have him confirm which one is best (to avoid many emails back and forth).
- Scenario | Confirming a Project02:42
Scenario: Grace Young is the mother of middle-schooler Nectar. Nectar has an upcoming science fair project to create and has brought home the guidelines. Grace needs to confirm a few of the details to make sure she hasn't misunderstood.
- Part 1 | Essential Context and Questions11:58
Scenario: Grace Young is the mother of middle-schooler Nectar. Nectar has an upcoming science fair project to create and has brought home the guidelines. Grace needs to confirm a few of the details to make sure she hasn't misunderstood.
- Part 2 | Closing Respectfully04:32
Scenario: Grace Young is the mother of middle-schooler Nectar. Nectar has an upcoming science fair project to create and has brought home the guidelines. Grace needs to confirm a few of the details to make sure she hasn't misunderstood.
- Recap | Confirming a Project04:37
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Getting Requirements03:21
Scenario: Hugo is ready to apply for his Ph.D. in the sciences and needs to find out the steps for sending an application to his dream school, UW (University of Whatever). It's important that his request is not missed by the busy recipient.
- Part 1 | Setting a Very Formal Tone13:34
Scenario: Hugo is ready to apply for his Ph.D. in the sciences and needs to find out the steps for sending an application to his dream school, UW (University of Whatever). It's important that his request is not missed by the busy recipient.
- Part 2 | A Polite CTA04:38
Scenario: Hugo is ready to apply for his Ph.D. in the sciences and needs to find out the steps for sending an application to his dream school, UW (University of Whatever). It's important that his request is not missed by the busy recipient.
- Recap | Getting Requirements03:17
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Requesting Role Details02:29
Scenario: Kelly, a design contractor at a company called Digical, is trying to get a few more details about the project she is about to begin. Cassandra will likely be able to give these details since she is in contact with the client company, Voov. Kelly decides to use bullet points, and also wants to leave the door open for additional information that Cassandra may want to include.
- Part 1 | Getting Specifics10:05
Scenario: Kelly, a design contractor at a company called Digical, is trying to get a few more details about the project she is about to begin. Cassandra will likely be able to give these details since she is in contact with the client company, Voov. Kelly decides to use bullet points, and also wants to leave the door open for additional information that Cassandra may want to include.
- Part 2 | Leaving the Door Open06:19
Scenario: Kelly, a design contractor at a company called Digical, is trying to get a few more details about the project she is about to begin. Cassandra will likely be able to give these details since she is in contact with the client company, Voov. Kelly decides to use bullet points, and also wants to leave the door open for additional information that Cassandra may want to include.
- Recap | Requesting Role Details04:31
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | A Simple Request02:10
Scenario: Sai wants Maria to give her an inventory document in the form of a PDF. She also wants her to know that it is actually at the request of someone else, Ingrid. She separates each piece of information so that nothing is missed, and keeps it as simple as possible.
- Full Email | Short and to the Point13:44
Scenario: Sai wants Maria to give her an inventory document in the form of a PDF. She also wants her to know that it is actually at the request of someone else, Ingrid. She separates each piece of information so that nothing is missed, and keeps it as simple as possible.
- Recap | A Simple Request03:25
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | A Complex Request02:26
Scenario: Luke needs to find out, from the department of the Bursar at the university he's about the attend, how he can get the scholarship money that he has qualified for. The answer may require several steps and be somewhat detailed, so Luke provides as many details as he thinks the Bursar's office may need to answer his question.
- Part 1 | Providing Key Background Information08:41
Scenario: Luke needs to find out, from the department of the Bursar at the university he's about the attend, how he can get the scholarship money that he has qualified for. The answer may require several steps and be somewhat detailed, so Luke provides as many details as he thinks the Bursar's office may need to answer his question.
- Part 2 | A Clear CTA and Gentle Push05:06
Scenario: Luke needs to find out, from the department of the Bursar at the university he's about the attend, how he can get the scholarship money that he has qualified for. The answer may require several steps and be somewhat detailed, so Luke provides as many details as he thinks the Bursar's office may need to answer his question.
- Recap | A Complex Request04:27
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Sending a Resume04:41
Scenario: Kendra is a dentist who wants to apply for a new position at a hospital. Her main purpose is to share her resume with the regional head of the Dental Department, but she also wants to include some details about her experience and skills. Doing so will increase the odds that Dr. Hurtz will open the attachment and look at her details.
- Part 1 | Expressing Interest in the Position12:02
Scenario: Kendra is a dentist who wants to apply for a new position at a hospital. Her main purpose is to share her resume with the regional head of the Dental Department, but she also wants to include some details about her experience and skills. Doing so will increase the odds that Dr. Hurtz will open the attachment and look at her details.
- Part 2 | Implying a CTA04:36
Scenario: Kendra is a dentist who wants to apply for a new position at a hospital. Her main purpose is to share her resume with the regional head of the Dental Department, but she also wants to include some details about her experience and skills. Doing so will increase the odds that Dr. Hurtz will open the attachment and look at her details.
- Recap | Sending a Resume03:38
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- What is a Cover Letter07:05
In a cover letter, you want to express why you are a good fit for the role, and why you are interested in the role. It can give a high-level overview of your experience, skills, and personality, which will then ideally give whoever is reading a reason to open your resume. Often, employers/recruiters/hiring managers will decide whether or not to open your resume based on the strength of the cover letter.
- Structure of a Cover Letter05:58
While there are many ways to write a cover letter, you generally want to say:
What job you're applying for and how you found it (optional).
Give a general statement about why you're applying followed by an eye-catching statement about your qualification for the role.
Talk about your skills and/or value and why they are relevant to the position you're applying for (how they would be valuable to the company).
Share a minimal overview of your work experience without being so detailed that it feels like a resume.
(Optional) A statement about cultural/company fit, shared values, and/or a reference to something from your research (show you understand the company and aren't just copy/pasting cover letters).
A final impactful statement to push the reader to action (to open the resume).
(Optional) Mention you would like to have an interview/phone call/video chat.
- Part 1 | Stating Intention and Role Fit14:55
In this lesson, we will look at the first part of our example cover letter, focusing on getting across the reason for sending the cover letter, and broadly, why you are a good fit for the position.
- Part 2 | Key Qualifications and Attributes09:57
In this lesson, we will continue providing context and explanation for the key qualifications needed for the position, as well as attributes that suggest culture fit, and careful research of the company.
- Part 3 | Wrap-up and CTA09:09
In this lesson, we will end the cover letter with a strong case for role fit, a broad reinforcement of qualifications, and a solid CTA.
- Recap | Sending a Cover Letter05:55
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Sending a Link02:22
Scenario: Pablo wants to have Ben sign up for a survey platform so that she can start gathering feedback for a project he is working on. He needs Ben to follow a link and pay for the premium plan.
- Full Email | Familiarity, Clarity, and Staying in the Loop11:10
Scenario: Pablo wants to have Ben sign up for a survey platform so that she can start gathering feedback for a project he is working on. He needs Ben to follow a link and pay for the premium plan.
- Recap | Sending a Link02:56
Scenario: Pablo wants to have Ben sign up for a survey platform so that she can start gathering feedback for a project he is working on. He needs Ben to follow a link and pay for the premium plan.
- Scenario | Sending Slides02:55
Scenario: Yolanda needs to let her team know that they should open the attachment and submit 'their part' of a slide deck by Friday. She wants to get her point across quickly. Since she is messaging a group of people, brevity is essential. Being concise limits misunderstandings.
- Full Email | Direct and To-the-point10:53
Scenario: Yolanda needs to let her team know that they should open the attachment and submit 'their part' of a slide deck by Friday. She wants to get her point across quickly. Since she is messaging a group of people, brevity is essential. Being concise limits misunderstandings.
- Recap | Sending Slides03:58
Scenario: Yolanda needs to let her team know that they should open the attachment and submit 'their part' of a slide deck by Friday. She wants to get her point across quickly. Since she is messaging a group of people, brevity is essential. Being concise limits misunderstandings.
- Scenario | Clarifying a Misunderstanding03:02
Scenario: Kari, a customer service representative at an online pet food retailer, has received a complaint from a customer about the consistency of a certain dog food blend. She needs to let the customer know that there is no defect. In fact, the food is supposed to look the way it does.
- Part 1 | Acknowledging the Issue11:19
Scenario: Kari, a customer service representative at an online pet food retailer, has received a complaint from a customer about the consistency of a certain dog food blend. She needs to let the customer know that there is no defect. In fact, the food is supposed to look the way it does.
- Part 2 | Wrapping Up a Clarification05:28
Scenario: Kari, a customer service representative at an online pet food retailer, has received a complaint from a customer about the consistency of a certain dog food blend. She needs to let the customer know that there is no defect. In fact, the food is supposed to look the way it does.
- Recap | Clarifying a Misunderstanding03:11
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Correcting an Error01:51
Scenario: Elene needs to apologize to a customer who has pointed out an incorrect amount charged on his/her card. In addition to this Elene will offer a discount for future purchases, as an apology.
- Part 1 | Explaining the Error13:14
Scenario: Elene needs to apologize to a customer who has pointed out an incorrect amount charged on his/her card. In addition to this Elene will offer a discount for future purchases, as an apology.
- Part 2 | Resolving the Error06:29
Scenario: Elene needs to apologize to a customer who has pointed out an incorrect amount charged on his/her card. In addition to this Elene will offer a discount for future purchases, as an apology.
- Recap | Correcting an Error03:15
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Let's Meet01:57
Scenario: Dixon is visiting Denver for a few days and would like to meet up with an old friend/acquaintance who lives there, or near there. He wants to let Brenda know that he is available, but ensure that she has ample room to say no.
- Part 1 | Small Talk and Proposal12:20
Scenario: Dixon is visiting Denver for a few days and would like to meet up with an old friend/acquaintance who lives there, or near there. He wants to let Brenda know that he is available, but ensure that she has ample room to say no.
- Part 2 | Availability and CTA05:53
Scenario: Dixon is visiting Denver for a few days and would like to meet up with an old friend/acquaintance who lives there, or near there. He wants to let Brenda know that he is available, but ensure that she has ample room to say no.
- Recap | Let's Meet03:07
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Scenario | Thank You02:10
Scenario: Ryan wants to thank a professor from the university campus he visited last week for showing him around. This is not something professors do, and so he wants to recognize that he has been given special attention. It's polite to thank someone for going out of their way to do something for you.
- Full Email | Showing Appreciation Politely and Closing the Loop13:00
Scenario: Ryan wants to thank a professor from the university campus he visited last week for showing him around. This is not something professors do, and so he wants to recognize that he has been given special attention. It's polite to thank someone for going out of their way to do something for you.
- Recap | Thank You02:31
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- Bonus Email | A Quick and Friendly Thank-you06:31
While we've looked at a more formal-style email to show appreciation, casual thank-yous are probably even more common. In this short lesson, we will explore what that kind of email might look like.
- Scenario | Giving Advice02:13
Scenario: Luke has received a question about pronunciation from a student and wants to drive the point home so that it makes an impact on the student.
- Part 1 | Setting Up the Advice12:15
Scenario: Luke has received a question about pronunciation from a student and wants to drive the point home so that it makes an impact on the student.
- Part 2 | Providing Specifics04:05
Scenario: Luke has received a question about pronunciation from a student and wants to drive the point home so that it makes an impact on the student.
- Recap | Giving Advice05:05
Let’s do a quick overview of the main things to take away from this email. Your email challenge is to write a similar email that uses the same tone a style. Feel free to change the scenario and content.
- You made it!09:00
What have we learned, and what's next? In this final video, let's answer these questions, and celebrate the journey we've shared!
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