Customer Service: 6 Keys To Exceptional Customer Service | Free Udemy Course
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service | Free Udemy Course
- 1 hour hours of on-demand video
- Full lifetime access
- Access on mobile and TV
- Certificate of completion
Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients what they want and need?About The CourseThis course is aimed at helping you to design a customer experience that will truly differentiate you from the competition. Renowned customer service expert Nigel Greenwood will explore the six key things that customers want, no matter what your industry or business model is.The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business, and if you don't get it right, you're missing out on sales and profits. We know that "the customer is always right", but few businesses take the time to identify exactly what the customer actually wants.What You Will LearnThis quickfire course explains:What customer experience meansThe 6 key elements of a great customer experienceCommon mistakes businesses makeHow to apply each element in business for fast, profitable, sustainable growth.By the end of the course you will:Understand what areas of business impact the customer experienceKnow the 6 key elements of a great customer experience.Your InstructorNigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.Who this course is for:Entrepreneurs and business ownersAnyone hoping to improve customer experienceAnyone working in a client facing role
Course Content:
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